SN
Sibusiso N
1 reviews | Active since Nov 2013
08 Jan 2016, 14:09
Billing for undelivered data
Good Day, <br> <br> I have report a billing error on my December 2015 statement where i was charged for 1GB data which i didn't receive however no one seems to be competent enough to see that this data was not credited to my mobile account. <br> <br> after almost 8 calls made between the 14th of December until now this has not been corrected and no one gave me feedback on this. <br> <br> I need this to be resolved now and I need settlement qoute for my account
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MTN South Africa's replyOfficial
11 Jan 2016, 15:36Hello Sbu-110,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request has been processed for the 1GB bundle that was not provisioned.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request has been processed for the 1GB bundle that was not provisioned.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 Jan 2016, 15:36
Official
Hello Sbu-110,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request has been processed for the 1GB bundle that was not provisioned.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request has been processed for the 1GB bundle that was not provisioned.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,