JN
Joyce N
1 reviews | Active since Jul 2011
01 Jul 2015, 16:00
BILLING FOR SERVICES NOT PROVIDED
On 1st April, 2015 I wrote to MTN cancelling my phone and data numbers with effect 30th April, 2015.<br> <br> On 30th April, 2015 I left the country and removed the sim cards from the devices.<br> <br> Despite repeated emails to them I have not received a reply and am being charged not only rental but for calls and data.<br> <br> I want their confirmation that the contract has been cancelled and that the money they have debited from my account will be refunded.
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MTN South Africa's replyOfficial
06 Jul 2015, 11:12Hello Joyce Nidd,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference numbers for the queries logged are Req:*** and Req:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference numbers for the queries logged are Req:*** and Req:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply06 Jul 2015, 11:12
Official
Hello Joyce Nidd,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference numbers for the queries logged are Req:*** and Req:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference numbers for the queries logged are Req:*** and Req:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,