1 reviews | Active since Sept 2017
Billing for promotional data
We received the 10 gb lte promo data with our huawei p 10 contract. Now we get charged for it. Customer care 808 cant help and the number we were given ********** 667, there are no consultants working there because the phones doesnt get answered. An email to mtn customer support also didnt receive any response. Who can we report this company to in order for someone to assist us please
Dear Leon,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note there is no charges listed on any of your invoices relating to the 10GB promotional data bundle.
You can view your statement and invoices here https://mycontract.mtn.co.za/landing/landing.htm or you can download the MyMTN app from your app store. If you see any discrepancies please let us know and we will address accordingly.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Leon,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note there is no charges listed on any of your invoices relating to the 10GB promotional data bundle.
You can view your statement and invoices here https://mycontract.mtn.co.za/landing/landing.htm or you can download the MyMTN app from your app store. If you see any discrepancies please let us know and we will address accordingly.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,