LL
LINDEQUE L
1 reviews | Active since Sept 2015
13 Apr 2016, 16:07
BILLING FOR PREPAID ACCOUNT
WHEN I WAS WITH AUTOPAGE AFTER MY 24 MONTHS CANCELLED MY CONTRACT FROM FEBRUARY ON PREPAID. NOW GET A INVOICE FROM MTN AND SAY I MUST PAY R539.99. DID PHONE THEM IF SELECT THE NUMBER WHAT THE CALL RELATED TO TELL ME IT ON PREPAID. MY NUMBER ***. GET RESPOND FROM MTN TO TELL ME MY CONTRACT NOT CANCEL AND MUST SORT OUT WITH AUTOPAGE WHAT CLOSED. I DON'T WANT ANYTHING TO DO WITH MTN THEY ARE *******. WHEN PHONE THE 808 NUMBER THE LADY TELL ME THE CONTRACT IS ON MY HUSBAND NAME AND WILL CONTACT HIM ON *** STILL WAITING FOR THE PHONE CALL (11/04/2016). I DID NOT RENEW MY CONTRACT WITH MTN AND ON THE AUTOPAGE SHOW I'M ON PREPAID. INVOICE E***<br> <br> <br>
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MTN South Africa's replyOfficial
19 Apr 2016, 10:25Hello LaetitiaL,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been migrated to prepaid and a request has been sent to the banking department to clear the amount. Please allow a turnaround time of 7/14 working days for the banking to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been migrated to prepaid and a request has been sent to the banking department to clear the amount. Please allow a turnaround time of 7/14 working days for the banking to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Apr 2016, 10:25
Official
Hello LaetitiaL,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been migrated to prepaid and a request has been sent to the banking department to clear the amount. Please allow a turnaround time of 7/14 working days for the banking to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been migrated to prepaid and a request has been sent to the banking department to clear the amount. Please allow a turnaround time of 7/14 working days for the banking to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***