1 reviews | Active since May 2015
Billing for expired contract (REQ ***)
After my report on 11 May 2015, the number was migrated to prepaid on the afternoon of 13 May 2015 and Veronica from MTN Complaints confirmed this on her response on my HP report (REQ:***). <br> She however did not advise regarding the subscription fees for which I have been billed for in the last 2 months since I have been requesting that the subscription be cancelled? It well that they \apologise for the inconvenience caused"but what about the money that I have been billed in the last 2 months while waiting for MTN to cancel the subscription?<br> <br> Please advise what will happen to the money that has been deducted from my account even after I requested 2 months ago to have the contract cancelled?! I again received a bill this morning for this contract!<br> <br> """
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
