BMJV
Barbara, M, J Venter

1 reviews | Active since Sept 2015

17 Sept 2015, 12:51

billing for data not used

I had a MTN data contract with 2GB data per month for the past three years. I never used more than the 2GB data per month during the past three years. For the period June to Aug 2015 I received accounts for the tatol of R8042-52 for data used during this period. I tried on several occassions to solve this problem with MTN but without success. According to them Microsoft did a lot of updates and that is the reason for the high usage of data on my account. I got so frustrated wih MTN for paying for data that I did not use and their pathetic customer service that I terminated the contract.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Sept 2015, 10:52
Official
Hello rekening,

Thank you for your post

Apologies for the delayed response and inconvenience experienced

A Billing query regarding data usage was logged , Ref : REQ :*** Request Detail. All charges accumulated a valid and correct.

Warm Regards
Ntebaleng
REQ:***

Best regards,