pB
peter B
1 reviews | Active since Jun 2015
13 Oct 2015, 10:18
Billing for Data increased 10X the normal R149
It has now been 72 working days since we requested a URL report on a MTN 2 Gig data package with no response other than \ we have escalated your request"The issue relates to an elderly lady who uses her MTN data package to check he Emails which she has done for over 4 years. Suddenly in the last 4 months or so"
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Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 17:22Hello peterbou1,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply15 Oct 2015, 17:22
Official
Hello peterbou1,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***