CK
Craig K
1 reviews | Active since Apr 2010
03 May 2015, 09:45
Billing for contract after termination
My phone contract ended 13/04/2015. As advised by MTN, I contacted the call centre on 14/04/2015 to have my sim moved to prepaid (they would not do it earlier than that). Now, on 01/05/2015, MTN debits my account for the phone contract. When I look on the MTN portal [URL Removed] the invoice for April 2015 states R0.00 owing for the contract - so why would MTN possibly deduct for the phone? FIX THIS IMMEDIATELY.
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MTN South Africa's replyOfficial
14 May 2015, 07:41Hello kingc,
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
The contract has been cancelled on 15/04/2015 but you were billed for March in April, artime and data is always billed in arrears.
that's why the invoice for April reflects 0.00.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
The contract has been cancelled on 15/04/2015 but you were billed for March in April, artime and data is always billed in arrears.
that's why the invoice for April reflects 0.00.
We trust you find this in order.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 07:41
Official
Hello kingc,
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
The contract has been cancelled on 15/04/2015 but you were billed for March in April, artime and data is always billed in arrears.
that's why the invoice for April reflects 0.00.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
The contract has been cancelled on 15/04/2015 but you were billed for March in April, artime and data is always billed in arrears.
that's why the invoice for April reflects 0.00.
We trust you find this in order.
Regards
Jean
REQ:***
Best regards,