Billing for Cancelled contract

Greetings<br> <br> Can you please have a consultant get in contact with me. I have been trying to get a hold of a representative on your customer care line since Saturday and am still trying to figure out why you call it customer care?<br> <br> I have been contacted by a legal firm advising that I have been handed over for a contract that I cancelled 3 years ago at your Chatsworth store. 3 Years back I went into the store, settled the balance because the contract had already expired and cancelled it. The consultant I that dealt with this was Mark. Can you please advise as I also have not as yet received a response to my email on the same query and advise the firm handling the account accordingly.