Billing

I have been an MTN customer for 8 years, and during all these years I have always been happy with their service. I have even seen people complaining about incorrect billing, but I never believed it because I had personally never experienced such poor service.

Unfortunately, that has now changed. This month, I was billed an extra amount that I cannot understand, and I have not received a proper explanation for why these additional charges were added to my account.

What disappoints me the most is that after 8 years of being a loyal customer, I now have to question charges on my account that I did not expect or agree to. I never thought I would experience the billing issues that so many customers have complained about.

MTN, this experience has been extremely disappointing. I hope you can investigate the incorrect billing, provide a clear explanation, and correct the charges. After 8 years of loyalty, I expected much better from you.