WP
Wesley P
1 reviews | Active since Jan 2016
18 Jan 2016, 12:40
BILLING ERRORS & REFUND IGNORANCE
After providing my banking details for a business phone (split billing) so that any amount over the allowance can be debited, MTN instead debited my account for 4 months. I have been trying for over a month to get this rectified and get refunded (Been promised 3 times that it would be paid, that day, the weekend and that evening...and still NOTHING. After having to pay for historical bank statements to reconcile their administrative mess and requesting interest for the time the money has been in their account (*******ly) I have been told \They dont pay interest".<br> <br> Amazing how these massive corporations go to such lengths to take South Africans to court"
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MTN South Africa's replyOfficial
20 Jan 2016, 08:55Hello W3SL3Y81,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the journal for R407.87 has been approved for ***. The account bank details is not on the company account but on your personal account.
The request has been sent to Kevin Jonas for further assistance.
As per your online information you refuse to send to us the split billing request forms.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the journal for R407.87 has been approved for ***. The account bank details is not on the company account but on your personal account.
The request has been sent to Kevin Jonas for further assistance.
As per your online information you refuse to send to us the split billing request forms.
Kind Regards,
Alice van der Merwe
***.
Best regards,
MTN South Africa's reply20 Jan 2016, 08:55
Official
Hello W3SL3Y81,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the journal for R407.87 has been approved for ***. The account bank details is not on the company account but on your personal account.
The request has been sent to Kevin Jonas for further assistance.
As per your online information you refuse to send to us the split billing request forms.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the journal for R407.87 has been approved for ***. The account bank details is not on the company account but on your personal account.
The request has been sent to Kevin Jonas for further assistance.
As per your online information you refuse to send to us the split billing request forms.
Kind Regards,
Alice van der Merwe
***.
Best regards,