Billing errors but MTN dont seem to care

If there was less than 1 star i would rate them at that.

I have logged 3 escalations with your accounts department to no avail. Your service is absolutely shocking. I did an early upgrade on my device in July as it was due for an upgrade. My bill at the end of July still reflected my old device still on there as well as the new device. I called in and was told no problem she could see where the issue was and the call escalated Got an sms saying the call was closed. I called in to enquire what the outcome was but to my suprise the call was logged incorrectly. I then relogged the call on the 8th August and was given another reference number I received my bill last night and to my surprise,I am still being billed for my old device as well as the new one again. I then called into your call centre and was told it was escalated to the incorrect department. How is this possible yet you guys continue to take money from my account without batting an eyelid. The call has now been escalated for the 3rd time.