Billing error refund complaint

<p>Dear MTN, i am now sick and tired of your poor service. In January 2016, i went into your shop in the Nicolway Centre to cancel a 3G card. I signed all the documents and was assured it would be cancelled and become inactive at the end of February. Then at the end March I was still billed for the card. In April I phoned to query it (808) and was told it would be cancelled whereupon i also requested a refund for being charged for March. At the end of April i was charged again for it. Again i phoned and queried it. I was assured that a cancellation and request for refund had been logged. I still haven't received a refund. So yesterday, 17 June, i phoned again to query it (808) and spoke to a consultant named Bernice. Who told me i will need to phone back again on Monday. She could see my query on the system and it was still being investigated and it would take 24 hours to resolve it. She couldn't explain why it would suddenly be resolved in 24 hours (over a weekend) when i have been waiting 2 months already and insisted i call back on monday. I told her i find it unacceptable that would have to call back again, now for the 4th time to try and resolve an issue that was your mistake in the 1st place and asked to speak to a supervisor. After holding again, she told me all the supervisors were in a meeting and i would have to call back if i wanted to speak to one of them. REALLY I have to call back again??? I told her that it is unacceptable and requested that the supervisor phone me back, before the close of business on friday, 17 June. Did i get call? Of course not, because your service is pathetic. The call of yesterday was almost 20 minutes long with 90% of that being spent on hold and i have still not made any progress. This is not the first issue i have had with your bad service! Truly pathetic! I have tried to submit a complaint on your website but it keep on rejecting my message. Not even that works properly! </p>