1 reviews | Active since Dec 2011
Billing error refund complaint
<p>Have trying to resolve a complaint about a mistake that MTN Nicolway made (didn't process a cancellation request) for 6 months now. Have complained at the call centre, on FB, here and even went to the store but no one has done anything. Call centre says the store must get the cancellation form from their warehouse. Nicolway store has done nothing, they don't reply to emails or call from the call centre. I have requested to speak to the manager numerous times, he never responds. Same with the call centre managers PATHETIC MTN NICOLWAY AND MTN IN GENERAL! </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that a late cancellation request has been logged for the number 083****520 invoices dated 2016-02-11 to 2016-04-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that a late cancellation request has been logged for the number 083****520 invoices dated 2016-02-11 to 2016-04-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Please explain what 'late cancellation request has been logged' means. That is a generic anseer which means absolutely nothing if i have ever heard one. I had gone into the Nicolway store on 16 January to cancel a contract which was supposed to have been cancelled at the end of feb. I signed all the relevant forms. I don't know what they did with it but it was never processed. And you continued charging me until i had to call just to find out it was never cancelled as it was supposed be. Call centre says they never received the cancellation form and the shop must provide it. The manager at the shop just doesn't respond.... EVER!!! There was no late cancellation. You did not process my form. I want the money back for the data i was charged for when the contract was supposed to have been terminated and i have been waiting more than 6 months for you to resolve this. I had at the same time cancelled a contract at vodacom, took 5 minutes of my time and it was cancelled when it should have been, no hassle. You have wasted hours of my time and money having to phoning after you, the store, emailing, having to explain my complaint over and over again and even having to go to the shop. The most ridiculous thing of all was when the call centre told me that i would have to go to the store to get a reference number and then call the call centre back and give it to them because they can't do anything without it. Really??? The call centre couldn't call the store to get the information they needed to resolve my complaint directly? I of course refused. They want to make MTNs mistake my problem to run around and resolve? I'm sorry, this is a fairly simple matter, for us to be in month 6 and not having resolved it yet is totally unacceptable
Please explain what 'late cancellation request has been logged' means. That is a generic anseer which means absolutely nothing if i have ever heard one. I had gone into the Nicolway store on 16 January to cancel a contract which was supposed to have been cancelled at the end of feb. I signed all the relevant forms. I don't know what they did with it but it was never processed. And you continued charging me until i had to call just to find out it was never cancelled as it was supposed be. Call centre says they never received the cancellation form and the shop must provide it. The manager at the shop just doesn't respond.... EVER!!! There was no late cancellation. You did not process my form. I want the money back for the data i was charged for when the contract was supposed to have been terminated and i have been waiting more than 6 months for you to resolve this. I had at the same time cancelled a contract at vodacom, took 5 minutes of my time and it was cancelled when it should have been, no hassle. You have wasted hours of my time and money having to phoning after you, the store, emailing, having to explain my complaint over and over again and even having to go to the shop. The most ridiculous thing of all was when the call centre told me that i would have to go to the store to get a reference number and then call the call centre back and give it to them because they can't do anything without it. Really??? The call centre couldn't call the store to get the information they needed to resolve my complaint directly? I of course refused. They want to make MTNs mistake my problem to run around and resolve? I'm sorry, this is a fairly simple matter, for us to be in month 6 and not having resolved it yet is totally unacceptable