1 reviews | Active since Apr 2012
Billing error - No Feedback
On the 22nd of June I went to my service agent in Stellenbosch Square to report a problem with my account. After the standard 30 minutes waiting time in the queue is was assisted by Ashley, who checked my account and CONFIRMED that there was an error. He then reported/escalated the problem, gave me a reference number and promised that he would contact me with feedback. I haven't been contacted yet. I subsequently reported the problem electronically on 29/7/2015 on which I received feedback, but which just confirmed everything that I was billed for INCORRECTLY. I sent another message detailing what the issue was and I am still waiting on a reply...in the meanwhile I am being billed at an exorbitant rate. PLEASE ASSIST>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the credits were processed on your MTN account and a limit has been set on your account to avoid this from happening again.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Sivuyile
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the credits were processed on your MTN account and a limit has been set on your account to avoid this from happening again.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Sivuyile
REQ:***
Best regards,