NM
Ntombi M
1 reviews | Active since May 2014
29 Jun 2018, 19:57
Billing Error-MTN
I have logged a fault for my contract modem which I purchased. I am getting less than what I have signed for and have been callin MTN since last week. I keep getting references and being told the billing department will fix the issue and I keep following up. I am beyond done with MTN
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MTN South Africa's replyOfficial
04 Jul 2018, 14:43Dear Ntombi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with correspondence you have between yourself and MTN including the reference numbers in quesion so I can investigate the matter and find suitable outcome regarding this matter.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Jul 2018, 14:43
Official
Dear Ntombi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with correspondence you have between yourself and MTN including the reference numbers in quesion so I can investigate the matter and find suitable outcome regarding this matter.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,