Billing Error

<p>Again I am left completely and utterly disgusted and frustrated by the service I have recieved from MTN.</p> <p>on the 24 April I contact MTN to advise that my account bill for the month was unusually high, given that I am on a top up contract, between the consultant and myself it was discovered that I had been billed 5 times in one day for 1GB of data once off. Now I do call every now and then to load 1GB of data but NEVER 5 times in one day, ALSO there have been problems with your systems and I have not recieved data when calling, so I can only imagine that the day I did not recieve the data the consultant made a mistake and billed me 5 times. I can assure you I was certainly not given 5 GB of data on any one given day. The day I was billed 5 times on one day is the 14 April. The consultant logged a request and told me to call back the Monday which I did, I was told that a refund would be logged and to call back the following week which I did, and have now called again. I am now being told by the consultant on the line that no refund will be given and I must be sent a copy of my statment which makes ZERO sense. In all 9 years of being with MTN I have never had a bill this high before and IT REFLECTS ON THE STATMENT the billing of 1GB 5 x on the the 14 April so I do not see how their can be any confusion re the above. NO ONE FROM MTN ever bothers getting back to me when I have problems like when I order data and it doesnt come through even though I am assured that it has and it usees all my airtime instead which has happened 3 x and am still waiting for a call back and have mutliple reference numbers and just gave up, I cannot talk to the accounts people apparently I must wait to be contacted, well im still waiting and im still holding and its been 25 mins already. I am extremely dissapointed at the appalling service that I have recieved. I have a reference number should someone from MTN feel like contacting me after this report, however I am starting to wonder if you get given the run around till the point of absolute frustration that you give up so you can just pay and MTN makes more money for services you havent recieved.</p>