GM
Glynis M
1 reviews | Active since Feb 2011
07 Apr 2015, 11:26
BILLING ERROR
We ported one of our lines from MTN to Vodacom in January 2015. The number in question is ***. We are still being billed by MTN as well as now Vodacom for the same line. I cannot get through to anyone on your *** number that is able to help. Please assist with this urgently.
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Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 13:37Hello glynwm,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team to assist with the credits.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team to assist with the credits.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 13:37
Official
Hello glynwm,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team to assist with the credits.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team to assist with the credits.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,