AL
Amosly L
1 reviews | Active since Jun 2012
09 Sept 2017, 08:09
Billing error
I have been with Mtn for so long and I spend a lot of money on this nextwork,
I made an arrangement to pay my arrears for 3 months 2600 now including my monthly subscription and I get told after 2 months that it's incorrect when I phoned not that they called me,um so over MTN
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MTN South Africa's replyOfficial
11 Sept 2017, 09:40Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been referred to the Credit Management supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Sept 2017, 09:40
Official
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been referred to the Credit Management supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,