GA
GEOFF A
1 reviews | Active since Jul 2014
31 Mar 2015, 07:36
BILLING ERROR
REF: Query ***.<br> My complaint has been reported many times including emails [Email Removed] Billing error December 2014 & January 2015 which enabled MTN to overcharge in excess of approx R4500.00. Response - will resolve and feedback within 5 days. Never a response - why, why???<br> I have visited MTN Branchin Norwood Pick n Pay Centre on many occasions, MTN, Sandown and 2 emails - [Email Removed] <br> Today 31st March 2015, absolutely no response.<br> This from a large South African International Company. Most likely inefficient staff not trained or just ****** uselesss.
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MTN South Africa's replyOfficial
10 Apr 2015, 11:08Hello geoff@p,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our billing team, the query logged regarding data charges for ***, invoice dated 2014-12-11 are valid and billed correctly, therefore no credit due. Total amount of data used : 5013.86mb.(5013.86MB - 150MB(allocation) = 4863.86MB x 65c = R3161.50). All charges have been verified as correct according to Network.
A request has been sent to our billing team to investigate the January invoice and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our billing team, the query logged regarding data charges for ***, invoice dated 2014-12-11 are valid and billed correctly, therefore no credit due. Total amount of data used : 5013.86mb.(5013.86MB - 150MB(allocation) = 4863.86MB x 65c = R3161.50). All charges have been verified as correct according to Network.
A request has been sent to our billing team to investigate the January invoice and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Apr 2015, 11:08
Official
Hello geoff@p,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our billing team, the query logged regarding data charges for ***, invoice dated 2014-12-11 are valid and billed correctly, therefore no credit due. Total amount of data used : 5013.86mb.(5013.86MB - 150MB(allocation) = 4863.86MB x 65c = R3161.50). All charges have been verified as correct according to Network.
A request has been sent to our billing team to investigate the January invoice and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our billing team, the query logged regarding data charges for ***, invoice dated 2014-12-11 are valid and billed correctly, therefore no credit due. Total amount of data used : 5013.86mb.(5013.86MB - 150MB(allocation) = 4863.86MB x 65c = R3161.50). All charges have been verified as correct according to Network.
A request has been sent to our billing team to investigate the January invoice and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,