TR
Tshepo R
1 reviews | Active since Feb 2014
18 Jan 2016, 16:44
BILLING ERROR
i had a 24 month contract with MTN and it expired last year September however Mtn kept on Billing me incorrectly, and i did not claim the refund as that, last month i sent an email asking why am being billed for the contract which has expired already i was told that i had to cancel it however the contract clearly states that my contract with them is 24 months so why should i cancel my contract if the contract says 24 months?<br> <br> now recently they have been sending letters of demand to pay R90 something which i did not pay because i have sent the emails asking them to rectify this mistake, they only thing they did they suspended my number today, as such i demand my number to be Unsuspended immediately, and i will not use their service any more once my other contract expires<br>
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 09:26Hello DungaT11,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the line is not suspended when I check on my side , should you wish to cancel the contract kindly contact 808 and request a cancellation , we do not cancel the contract unless the owner requests to do so.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the line is not suspended when I check on my side , should you wish to cancel the contract kindly contact 808 and request a cancellation , we do not cancel the contract unless the owner requests to do so.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 09:26
Official
Hello DungaT11,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the line is not suspended when I check on my side , should you wish to cancel the contract kindly contact 808 and request a cancellation , we do not cancel the contract unless the owner requests to do so.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the line is not suspended when I check on my side , should you wish to cancel the contract kindly contact 808 and request a cancellation , we do not cancel the contract unless the owner requests to do so.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,