Billing Error

Hello,<br> <br> November 2015 i was charged R5000 by MTN. this they cant explain what comprises the value. I Queried the invoice amount and paid only my normal subscription charge. this was already the 30th or so when i queried the value yet to date i have had no feedback from MTN and my number has been soft locked. im gatvol of waiting and calling in daily to no satisfaction and to top it off, im losing business as a result of some idiotic system(s) and lack of interest for customers. in the many years of being with MTN i must say this is by far the worst. and, if it was possible i would sommer move to another subscriber. this has been really depressing not to mention frustrating and nerve recking as i am simply cut off from the rest of the world and family. so if i should need some urgent help from a family member i cant call them. if i miss my boys and girls, i cant call them due to this. i have already many ref numbers which to me have no value cos still after 3 weeks im still not helped nor am i anywhere near being helped. i was promised feedback in 5 working days. its way over that now. month end is coming up again and i bet you they will credit my account with the ful O/S AMOUNT.