LB
Lihle B

1 reviews | Active since Oct 2012

17 Sept 2015, 20:37

BILLING ERROR

This is another compliant on a issue I have complained about on hello peter and within MTN with no joy. They rep**** on hello peter basically admitting that I have been incorrectly-billing from month 1. However, no further communication to rectify this. However, even with that response, the amount does not get to what I get debited. I get debited R 284, which is more then their breakdown on their reply.<br> R 61.40+R 139.47+R 39.47+R 10.01 = R 250,35 (Am I correct in my calculation?)<br> However, this is still wrong, as it should be R 229+R 10.01= R 239.01. I have submitted my contract and other supporting documents with no joy.<br> I have escalated the matter to a call centre supervisor who has also was not able to help me. He assured me a number of times that the matter has been escalated, however I have never received feedback. His name is [Email Removed]<br> <br> Frankly. I just want out of your stupid contract.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Sept 2015, 10:25
Official
Hello Lihle#2,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that a billing query has been logged requesting for your account to be investigated, REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,