AS
Alan S
1 reviews | Active since Mar 2015
17 Mar 2015, 12:10
Billing Error !
I am being charged/billed for \Premium service called Cellspice (rebranded as GallCell during January 2014)"on cell no. *** - which is a Vodacom number.<br> I have been an MTN contract subscriber since cell-phones were made available on the market.<br> MTN numbers are 083...<br> I have b een trying to sort this out with MTN since October 2014"
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MTN South Africa's replyOfficial
23 Mar 2015, 10:32Hello Alan Simigianis,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that the subscription in question is directly with Cellspice/Gall Cell. We've sent an e-mail to *** and requested that the subscription be removed immediately and confirmation thereof to be be sent.
Once again we are truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that the subscription in question is directly with Cellspice/Gall Cell. We've sent an e-mail to *** and requested that the subscription be removed immediately and confirmation thereof to be be sent.
Once again we are truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Mar 2015, 10:32
Official
Hello Alan Simigianis,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that the subscription in question is directly with Cellspice/Gall Cell. We've sent an e-mail to *** and requested that the subscription be removed immediately and confirmation thereof to be be sent.
Once again we are truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that the subscription in question is directly with Cellspice/Gall Cell. We've sent an e-mail to *** and requested that the subscription be removed immediately and confirmation thereof to be be sent.
Once again we are truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,