1 reviews | Active since Mar 2015
Billing Enquiry unresolved and now line suspended
I have a query regarding my invoice dated 7 July 2015. I logged an enquiry with the call centre and they told me to e-mail customer services which I did. To date, I have not received a response. In March 2015, when my account was due for an upgrade, I took a package with no phone. Each month when my data ran out I was not able to access any internet based applications until I loaded data. On the 7 July account, my bill was over R3000 because of data charges. What changed on the account? Why did it keep billing when in other months I would not be able to access anything until I loaded data? This was definitely an error on MTN's side. When I tried to call the call centre and enter my number, it tells me my number is invalid so I can't speak to anyone. Neither are my e-mails answered to the service centre.
Thank you for your post.
We apologize for any inconvenience incurred.
The billing department has finalized the request as per the billing department the charges are valid. The usage limit has been set up on the account 10-7-2015. The charges for the July invoice is for 7-6-2015 until 7-7-2015.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We apologize for any inconvenience incurred.
The billing department has finalized the request as per the billing department the charges are valid. The usage limit has been set up on the account 10-7-2015. The charges for the July invoice is for 7-6-2015 until 7-7-2015.
Kind Regards,
Alice van der Merwe
***