Billing enquiry

<br> To whom it may concern<br> <br> Please note that I took out 2 additional contracts on an existing account (account K0019***) at MTN in Hyde Park in May 2015. At the time of taking out these contracts I made it explicitly clear to the sales person that I did not want to open a new account and thus have a separate debit order with separate transactions and fees etc. I was told that the 2 new accounts would be added to my existing account.<br> <br> Subsequent to this, I have been through my bank statements and see that at the end of June and July 2015, 2 separate debit orders have been created and I have noted that a new account has been opened for my 2 new contracts, account number A061****.<br> <br> I have spoken to customer services (Asif and Zulfah on 08/07/2015, reference number ***) and they have advised that they were unable to merge the 2 accounts mentioned above so that there can be one common account with one debit order at the end of the month. I find it incomprehensible that this was cannot be processed as per my requirements. <br> <br> Kindly arrange for this to be done. Please note that if this request cannot be accommodated I will have to consider moving to another provider who will oblige.