AM
Ayanda M
1 reviews | Active since Dec 2014
20 Mar 2015, 09:34
Billing & dropped calls
today I find out that my data bundle is only for use at odd hours & I bought a normal data bundle, I have never bought that kind of data bundle & funny enough I have been using my data all along quite fine & someone woke up today & figured that my data bundle needs to be used at odd hours- I have been on the fone all morning trying to find out *** is happenning- got thru to 1555, they told me of this odd hour data bundle on my account- I will run & finish the comrades than I would get through to 808 today- I have called numerous times, I listen to the music & ads then my call gets dropped - the whole morning!!!<br> <br> I neeed to know why is my data bundle all of a sudden for night peak- I never bought night surfing data- I sleep at night & dont use the net!!!!!
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MTN South Africa's replyOfficial
26 Mar 2015, 09:55Hello amncibi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply26 Mar 2015, 09:55
Official
Hello amncibi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,