Billing dispute

<p>I received the following statement from MTN:</p> <p>Summary of statement 13 August 2016</p> <p> </p> <p>Opening Balance R 581.75</p> <p>Debit movement R 1194.03</p> <p>Credit movements (R 1 283.93)</p> <p>Closing balance R 492.16</p> <p> </p> <p> </p> <p>Summary of statement dated 13 Sept 2016</p> <p> </p> <p> </p> <p>Opening balance R 994.34</p> <p>Debit movement R 99.01</p> <p>Credit movement (R 200.00)</p> <p>Closing balance R 893.35</p> <p> </p> <p> </p> <p>Anyone knows that your opening balance of your current period has to agree to the closing balance of your previous period, so there is clearly a HUGE discrepancy on my account.</p> <p> </p> <p>I phoned the call centre 808 on the following days:</p> <p>19 September 2016</p> <p>20 September 2016 reference number ********** 56</p> <p>22 September 2016 reference number ********** 95, but they were unable to assist me.</p> <p>I spoke to warren on the 22 September and he indicated that I have to call ********** </p> <p> </p> <p>23 September 2016 I phone the ********** number and I spoke to the person with email address ********** emailed him my statements and explained my dilemma, He indicated that the statements that they send me the first time was a system error, and the correct amount due is the R 8 93.35. Which I don’t understand as to how can you expect me to pay an amount that miraculously appeared out of nowhere. And how do I know that this amount of R 893.35 is the correct amount? I need someone from MTN to please contact me and rectify my account please as I refuse to pay an amount that miraculously appeared on my statement. The guy I spoke to indicated that the billing department will contact me on Monday the 26 September and till this day I have not received any feedback from MTN. reference number 241 449 433</p> <p>I send him an follow up email on 27 September and 10 October 2016 and I haven’t received any response.</p> <p> </p> <p>I tried to phone the ********** various times to follow up on my query but the phone either rings and there is no answer, and the two times that the call was answered the person just put the phone down in my ear. I’m not sure if they can see what number is calling or what.</p> <p><br />I've also emailed ********** on 10th of October but I have not received any feedback from them. Ref number 13 16 878.</p> <p> </p> <p>I have emailed the EBU business department on the 12th of October the department that assisted me on getting my contract no response</p> <p> </p> <p>I phoned to follow up on the above query on 17 October and the guy said he is unable to trace the email reference number from his side but he will try to assist me the phone got cutt off and he didnt even phone me again like a good customer service agent would do. if they were selling something to me he probaly whould have called me back immediatly.</p> <p> </p> <p>And today i received my october statement with no luck sorting out my september statement.</p> <p>i am really fustrated and im not sure what to do any more!!!</p> <p> </p>