MK
Mathaba K
1 reviews | Active since Mar 2012
02 Mar 2015, 09:22
Billing Disaster
I called MTN in December & January to pay my bill manually both months they gave me incorrect amounts now I get a call to say there is an outstanding amount .I am very unhappy because the amounts provided were given by their call centre on both months and it is a surprise for me to here that there are outstanding amounts .
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 16:11Hello ocy ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your total outstanding balance is R1634.66.
R11.40 on 60 days
R904.33 on 30 days
R718.93 current
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your total outstanding balance is R1634.66.
R11.40 on 60 days
R904.33 on 30 days
R718.93 current
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 16:11
Official
Hello ocy ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your total outstanding balance is R1634.66.
R11.40 on 60 days
R904.33 on 30 days
R718.93 current
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your total outstanding balance is R1634.66.
R11.40 on 60 days
R904.33 on 30 days
R718.93 current
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,