1 reviews | Active since Jul 2018
BILLING DEPARTMENT NON-EXISTENT
I am very unsatisfied with MTN billing division. My 2 year contract ended in April 2018, I chose not to upgrade my cellphone and only went with a more affordable contract "choice" - option, which had a premium difference of more than R700pm from my previous contract. Ever since the contract was signed and sent to head office in April, no changes has been made to the premium that's been deducted from my account. They're still debiting the full amount of the previous contract going for 6 months now. I keep going in to the shop every single month and then they just escalate the case and tell me to come back next month because these contract changes take time and there is just no response from billing. I want to stop the debit order at the bank and even feel like changing to another provider. How difficult can it be to change one simple premium on a contract? I also want every cent back that I've been paying in excess to the new contract ASAP! I've been with MTN ever since I can remember and overall I've never had any difficulties but this service I'm getting the last few months is just pathetic and an overall bad experience for me.
Dear Marchanne,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Dear Marchanne,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team