1 reviews | Active since Oct 2016
Billing department does not respond to wronng billing enquiries
<p>MTN billing has deducted different installments for March(R343) and April(R320) and I have contacted, emailed ********** Carmelitha De Bruyn and Alice-Zaan Lewis</p> <p>No one has given me an explanation</p> <p>my worry is when I have to claim, this can become an issue</p> <p>MTN just has to explain to me, why the installments are now different, its always been R343 since 2016, </p> <p>What happened in March and how does this affect my being covered?</p> <p>No one is talking and explaining</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have escalated the matter urgently to pinnaclemarketing insurance to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have escalated the matter urgently to pinnaclemarketing insurance to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Hi Mike
no one has resolved my issue
I hope your phone call wasn't so that you can come back here on Helo Peter to say that you have had a telephonic conversation
our conversation on the phone was that someone will phone me and no one has, I have emailed time and again and Cc you and YOU HAVEN'T RESPONDED.
so I am still sitting with the query and MTN hasnt responded/resolved.
Hi Mike
no one has resolved my issue
I hope your phone call wasn't so that you can come back here on Helo Peter to say that you have had a telephonic conversation
our conversation on the phone was that someone will phone me and no one has, I have emailed time and again and Cc you and YOU HAVEN'T RESPONDED.
so I am still sitting with the query and MTN hasnt responded/resolved.