JS
JP S
1 reviews | Active since Nov 2011
19 Jun 2015, 08:13
Billing Date Still Not Sorted
I have just received a \friendly reminder"that my account is due the 22nd. This after I received confirmation that the complaints management team was working on changing my billing date in order for me to actually be able to pay (REQ:***). I have basically logged a complaint against MTN every month so far this year"
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MTN South Africa's replyOfficial
22 Jun 2015, 15:00Hello JanTas,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirmed that your billing cycle was changed to the 13th of every month, which should allow you enough time to make a payment on the account. Your next billing date will be the 13th of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirmed that your billing cycle was changed to the 13th of every month, which should allow you enough time to make a payment on the account. Your next billing date will be the 13th of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply22 Jun 2015, 15:00
Official
Hello JanTas,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirmed that your billing cycle was changed to the 13th of every month, which should allow you enough time to make a payment on the account. Your next billing date will be the 13th of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirmed that your billing cycle was changed to the 13th of every month, which should allow you enough time to make a payment on the account. Your next billing date will be the 13th of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***