1 reviews | Active since Mar 2015
Billing/Credit STILL Not Resolved!!!
Hi MTN,<br> <br> After I made my complaint here on Hellopeter, you have responded to me that you will rectify my billing issue and deal that was loaded incorrectly and for the credit to be returned to my bank account for all the wrongful billings this whole year so far.<br> <br> Well guess what, the amount just came off my debit order AND AGAIN IT WAS THE WRONG AMOUNT!!!!!!<br> <br> How can your Management Complaints team (Tim) tell me here on Hellopeter that it will be resolved very quickly, but still this issue persists?? <br> <br> I have again been OVERCHARGED, and I have not received any communication back from you guys regarding the credit amount back to my account. I am now so fed up with MTN and the poor communication and not even being able to resolve my issue! Its totally embarrassing and I am ashamed to be affiliated with a company like you really!<br> <br> PLEASE SORT OUT ASAP!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit has been passed on your account for R450.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit has been passed on your account for R450.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
