Billing Credit MTN

Hi

I tried to cancel my contract with MTN in November they told me no my contract only finishes in December I need to call back in December.

I called on the 11 December 2020 & cancelled my contract with MTN telephonically and requested my contract to be moved over to prepaid.

This was agreed upon recorded telephonically.

Checked with the lady what would be my final debit order she said it would be end of December for my monthly R299 for November Data received on the 17th November.

Checked my Sim 15th December to load airtime saw its still not on Prepaid emailed customer care requesting cancellation.

On the 17th December MTN Loaded Data for the new month I turned the number off so the DATD does not get used and emailed them again.

Got through to a lady that helped me on the 21 December and finally cancelled the contract and put it over to prepaid.

I asked her what my balance is now she says R1800.00 I said to her they need to fix it and take their data back as I cancelled my contract in time.

She emails retentions as apparently calls cannot be put through to billing it needs to be requested from retentions.

I get no replies from MTN call them everyday and finally a lady assists me says my November invoice is showing R850 and December they charging me a R850.

She says she made a request to billing to put the credits through because the fault is on their side they cannot unfortunately take the DATA back that has already been loaded I will have to pay for it end of December.

I have still not used the DATA its till on the phone. End of December the R598 is deducted for November & December.

Now the end of January MTN tries to deduct a R1000.00 from my account.

I email them again the credits were never done this is the balance they say is outstanding on my account.

I have to go to the bank to reverse this amount try to contact MTN again still not done.

End of February and they tried to deduct the R1000.00 form my account again.

I honestly have exhausted every avenue internally with MTN.

I have been a MTN customer with MTN for more than 15 years I can safely say I will not be taking out a contract with them again after this service.