mP
mbali P
1 reviews | Active since Oct 2012
01 Jul 2015, 23:17
Billing continued on cancelled contract: A***
MTN is at it AGAIN!!!!!<br> Contract A*** cancelled in April 2015. Copy of cancellation request given to me. One month's calendar notice charged in May. No billing in June. Suddenly, a bill of R867.77 on the 1st of July. How am I billed for a contract that's been cancelled? I have reversed this debit order. I better not be listed as a bad payer, as this is not my mistake. Someone give me feedback- THIS IS BY FAR THE WORST SERVICE EVER. I'M DISGUSTED to say the least. Mtn Cresta mall said I should drive to 14th Avenue as they don't know who to resend the cancellation request to. <br> CLARITY anyone?!
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MTN South Africa's replyOfficial
06 Jul 2015, 15:51Hello SNOTHI10,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number *** has been migrated to Prepaid. Ref number is #***.
Please note that there is no notice of cancellation that is noted on the system before this complaint, you may go to the store and advise them to send us a copy of your cancellation request.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number *** has been migrated to Prepaid. Ref number is #***.
Please note that there is no notice of cancellation that is noted on the system before this complaint, you may go to the store and advise them to send us a copy of your cancellation request.
Regards
Winnie
REQ:***
MTN South Africa's reply06 Jul 2015, 15:51
Official
Hello SNOTHI10,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number *** has been migrated to Prepaid. Ref number is #***.
Please note that there is no notice of cancellation that is noted on the system before this complaint, you may go to the store and advise them to send us a copy of your cancellation request.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number *** has been migrated to Prepaid. Ref number is #***.
Please note that there is no notice of cancellation that is noted on the system before this complaint, you may go to the store and advise them to send us a copy of your cancellation request.
Regards
Winnie
REQ:***