mP
mbali P

1 reviews | Active since Oct 2012

01 Sept 2015, 22:01

Billing continued on cancelled contract: A***

Mtn you are still billing me for an account that I cancelled in April of this year. I received no response from Winnie- where I asked her to forward me the fax nr to where I should resend the copy of the confirmation of cancellation. As I stated before MTN Cresta advised that they weren't sure who to resend the letter to, as there was a strike. I then requested that the fax nr be sent to me- so I can send it myself and I haven't received it yet. Yet,I'm now being billed for an account I requested cancellation on, in April. The previous Req Nr was

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Sept 2015, 14:40
Official
Hello SNOTHI10,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note a credit was passed for the amount debited.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***