1 reviews | Active since Dec 2019
billing complaint
In may 2019 Mtn direct phoned me regarding a wifi router special for R249pm, i accecpted. I then received the router but only to find out that its the incorrect router (for home use only). I went to mtn matlosana mall on 2019/05/18 to return the router,it was also never activated. I immediately app**** for the correct router (mini). I have all emails from mtn advising that the incorrect router was returned to their warehouse and that it was never activated. October came and i received an sms saying that im behing on payment, i went to mtn matlosana mall and they advised that im getting billed for that router ever since -cell no *** Now my account are getting suspended twice a month and the arrear amount are getting higher and higher. Mtn matlosana mall are busy with my billing query but its been 3 months now and they're getting nowhere. This billing query will effect my credit score and i cant even upgrade because of this. cell no ***needs to be removed from my name. Mtn keeps telling me that they are waiting for a RMA number. please see invoice no : *** and order no *** .MTN also advise that i cant get any ref no or query no
Mtn advised yesterday that there is nothing more that they can do for me as they are not getting response and that i must pay they amount outstanding for this to be solved.How is this my problem and why should i pay the amount? Is there no communication from mtns side? This is really pathetic!!!! I've been with mtn for years and years and now they can assit.
Mtn advised yesterday that there is nothing more that they can do for me as they are not getting response and that i must pay they amount outstanding for this to be solved.How is this my problem and why should i pay the amount? Is there no communication from mtns side? This is really pathetic!!!! I've been with mtn for years and years and now they can assit.