1 reviews | Active since Nov 2015
Billing chaos
<p>@MTN_SA Since yesterday I have tried in vain to contact MTN via phone, email as well as on twitter. So far I have had absolutely no feedback on my query as to what happened to my cell phone balance and when this problem is going to be sorted out.</p> <p>Surely a little customer service is warranted for clients who have been on MTN since 1996! I guess time to change to a different provider when this contract expires.</p>
After a phone call from MTN this morning to finally find out about my problem, I see that my substantial airtime balance has been restored. Hopefully the problem is rectified for good.
After a phone call from MTN this morning to finally find out about my problem, I see that my substantial airtime balance has been restored. Hopefully the problem is rectified for good.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have checked the system and cannot pick up the R713.00 airtime lost, we have escalated the request to the back end system support help team to investigate as per reference SMC/***. We have received feedback:
Hi please note that there was an issue with charging on the 27th a recon will be done to credit the affected subs.
Thank you for the notification that this has been resolved.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have checked the system and cannot pick up the R713.00 airtime lost, we have escalated the request to the back end system support help team to investigate as per reference SMC/***. We have received feedback:
Hi please note that there was an issue with charging on the 27th a recon will be done to credit the affected subs.
Thank you for the notification that this has been resolved.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,