JB
Jan B
1 reviews | Active since Jan 2010
19 Aug 2015, 23:05
Billing chaos
I have 3 contracts and the Data bundle was allocated to the wrong contract. After various complaints and promises that it will be corrected nothing happened. The problem was duplicated again this month. Still only promises.
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 11:59Hello oomjan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
I have sent an email to this account ***, I will await your response thank you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
I have sent an email to this account ***, I will await your response thank you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 11:59
Official
Hello oomjan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
I have sent an email to this account ***, I will await your response thank you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
I have sent an email to this account ***, I will await your response thank you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,