1 reviews | Active since Oct 2015
Billing Changes Without Warning
MTN will always add fees to your account without notifying you. Since I took out my contract in 2014, I see there has been a Monthly Service Fee Discount on my billing. However, for the past 2 months (3 months after renewing), I see that is not there anymore which has spiked my bill quite significantly.
I'd like to understand why this item was on my bill since 2014 and now it is magically not. I would also like to understand why I was not informed of the changes.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we have escalated to the technical department to investigate why the discounts did not apply on the April and May invoices. This could have been a system error.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we have escalated to the technical department to investigate why the discounts did not apply on the April and May invoices. This could have been a system error.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,