PN
Pragan N
1 reviews | Active since Feb 2015
03 Feb 2015, 08:38
BILLING CHANGE
Hello,<br> <br> Please can you guys assist me.<br> Kindly see below emails sent to MTN to sort my issue out. I previously had a contract with Nashua mobile where I had no problem with my billing or airtime running out unfortunately they had closed down and my contract moved over to MTN where we had several times that my phone had been cut of and my bill went from R259 TO R799.<br> <br> Please help me I can not afford to pay these amounts.<br> <br> <br> On 2015.01.28 10:35, Pragan Naidoo wrote:<br> > So the fact that I singed a contract for R259 per month means absolute nothing you'll, example if you guys feel like increasing my account by another R500 you'll just have your own ways and do what ever pleases you'll.<br> ><br> > MTN is not even trying to make up for stress that they have caused us for the last 2 months.<br> ><br> > The service in this country is gone to the dog's.<br> ><br> > On 2015.01.28 09:45, Retentions wrote:<br> >><br> >> Good Day,<br> >><br> >> Thank you for your email.<br> >><br> >> Please find below the estimated early termination fees as of the [2015-01-28]<br> >><br> >> Cell Phone Number: ***<br> >><br> >> Expiry date: 2016-02-17<br> >><br> >> Handset(Iphone 5):R9244.85/24=R385.20 x 13=R5007.62<br> >> One month subscription: R299<br> >> unbilled ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Aug 2016, 10:50Thank you for your post.
We apologize for the delayed response.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that Hello Peter is not part of MTN, this system has not been greated by MTN the late repsonse is due to Hello Peter problems where the request has been pulled back and never allocated to MTN for assistance.
If the request has not been resolved, please assist us with the following:
MTN account number:
Invoice billing not correct.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply02 Aug 2016, 10:50
Official
Thank you for your post.
We apologize for the delayed response.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that Hello Peter is not part of MTN, this system has not been greated by MTN the late repsonse is due to Hello Peter problems where the request has been pulled back and never allocated to MTN for assistance.
If the request has not been resolved, please assist us with the following:
MTN account number:
Invoice billing not correct.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,