Billing/Cancellation of contract

To whom it may concern<br> <br> Below is an email I have sent various times with no feedback but I have been handed over to debt collectors.<br> <br> I have tried to cancel this contract last year and again in April 2015 but everytime I get told that the arrears have to be paid first before cancellation can be done. We have been struggling for income since January of this year and still things have not improved. This has resulted in the outstanding account amounting to an astronomical amount which has made a difficult situation impossible. As I am sure you can see this account has not been used for months but still MTN sees it fit to charge. The initial contract period of 2 years expired last year after which we continued on a month-to-month basis but have subsequently not needed it anymore.<br> <br> So I am requesting MTN to cancel this account with immediate effect and write off the charges accumulated since last the service was used.<br> <br> I eagerly and urgently await your response.<br> <br> Kind regards<br> Tania Cameron-Davies - mother of Nikki-Mari Mathee ID *** 086<br>