FM
Florence M
1 reviews | Active since Mar 2009
10 Jul 2015, 19:40
Billing bad attitude
Hi. The 808 consultant i spoke to today dropped the phone on me after waiting over 30 minutes to speak to someone. This is unacceptable. You have not answer my query as to why i have not received the 100mb as part of contract since upgrading the contract in March 2015. I can even see you have charged me twice on data. Mtn e bodile.
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 09:49Hello pooja,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being investigated and hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being investigated and hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 09:49
Official
Hello pooja,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being investigated and hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being investigated and hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,