WN
Waynne N
1 reviews | Active since Dec 2012
04 Jun 2018, 12:12
Billing and Payment Issues
Last week i saw my payment for April was not reflecting. Called logged # ********** 7 and ticket 1- ********** 3096. Proof of payment was also sent twice. Can you tell me if this has been resolved and the money allocated to my account yet?
Can you also tell me if the payment i made on the 31st May for R1419.32 has been allocated to my account as well.
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Replies (3)
MTN South Africa's replyOfficial
04 Jun 2018, 18:05Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that the payment you made is now reflecting on the system and your account is up to date.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Jun 2018, 18:05
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that the payment you made is now reflecting on the system and your account is up to date.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
WN
Waynne N's updateReviewer Update
06 Jun 2018, 08:01If I look on the MyMTN app is still shows R1419.32 as Outstanding amount. This is the amount I paid on the 31st May. Are you seeing this payment on your side and if so why is it still showing as outstanding. Thank You
WN
Waynne N's update06 Jun 2018, 08:01
Reviewer Update
If I look on the MyMTN app is still shows R1419.32 as Outstanding amount. This is the amount I paid on the 31st May. Are you seeing this payment on your side and if so why is it still showing as outstanding. Thank You
WN
Waynne N's updateReviewer Update
06 Jun 2018, 08:02If I look on the MyMTN app is still shows R1419.32 as Outstanding amount. This is the amount I paid on the 31st May. Are you seeing this payment on your side and if so why is it still showing as outstanding. Thank You
WN
Waynne N's update06 Jun 2018, 08:02
Reviewer Update
If I look on the MyMTN app is still shows R1419.32 as Outstanding amount. This is the amount I paid on the 31st May. Are you seeing this payment on your side and if so why is it still showing as outstanding. Thank You