DM
DZARINGANA M
1 reviews | Active since Apr 2013
25 Mar 2015, 10:47
BILLING AND PACKAGE CHANGE WITHOUT MY CONSENT
MY CONTRACT WITH MTN EXPIRED .MTN WENT TO CHANGE THE PACKAGE WITHOUT ME AUTHORISING.<br> CAN SOMEONE HELP
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MTN South Africa's replyOfficial
01 Apr 2015, 10:50Hello MATE@,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
If you did not authorise the upgrade processed on the line, please send us a copy of a certified ID copy and an affidavit disputing the upgrade. You can send the documents to *** and quote the reference number provided below on the coversheet.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
If you did not authorise the upgrade processed on the line, please send us a copy of a certified ID copy and an affidavit disputing the upgrade. You can send the documents to *** and quote the reference number provided below on the coversheet.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply01 Apr 2015, 10:50
Official
Hello MATE@,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
If you did not authorise the upgrade processed on the line, please send us a copy of a certified ID copy and an affidavit disputing the upgrade. You can send the documents to *** and quote the reference number provided below on the coversheet.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
If you did not authorise the upgrade processed on the line, please send us a copy of a certified ID copy and an affidavit disputing the upgrade. You can send the documents to *** and quote the reference number provided below on the coversheet.
Thank you
Wenzile Masina
REQ:***