Billing and misinformation

I don't think MTN does deserve even half a star I took out a contract via call for the ZTE month to Month contract for R269 on the 26th February 2024, the router was delivered and activated of the 28th February 2024. The agent Cleary stated that I am paying R324. 66 for the remaineder of february and March there won't be any debiting but only on the 7th of April, to my surprise in the 7th March I recieved a notification has failed on the 7th from mtn, I immediately contacted mtn through Facebook and I was told that the agent **** to me I had to pay fully for February and March. I requested a call back from them I was just given numbers to contact which I called the Mondo team and spoke to an agent by the name Prinae and she assured me that there isn't any outstanding payment.

Again this morning I recieve an email that states another debit order has failed for the second time and the amount is now R243 I contacted mondo where they told me to contact mtn billing I've tried calling I can't seem to get through an agent and mtn Facebook keeps dumping me with different numbers that do not even go throug

Please solve this quiry or come get your router since I'm failed to get assistance