LM
Lebohang M

1 reviews | Active since May 2013

22 Apr 2015, 10:20

Billing and lack of service delivery

I am appalled at MTN, my I have called the call center even sent an email to your customer care highlight my woes regarding the inconsistent billing.<br> I find it absurd that I top up my accounting with R180.00 every second day and I am billed for making calls (even if the person I an calling does not pick up their phone/ the call does not go to voice-mail).<br> <br> Its either your company is ******ing money form their customers and this is just devious and unacceptable!<br> I am even thinking of moving my contract to a nextwok provider that is not going to give me so much hogwash!!!!<br> <br> I am not the only person displeased with your services<br> 1.Inconsistent billing<br> 2. Introducing services like the night data thing which i do not have the opt out option (as it is useless).<br> 3. The inconsistent charges on data- even when i am using Wifi. It's unreasonable that I have to top up around R1000.00 in addition to my R+/-600.00 I pay for the contract.<br> <br> <br> This is pure disregard for your customers..pull up your socks or I am moving on!!!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 May 2015, 15:01
Official
Hello pammywammy,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the night express comes with the 50% back bonus upon purchasing a data bundle.

Best regards
Mantoa
REQ:***