kB
kurt B

1 reviews | Active since Jul 2015

09 Jul 2015, 16:26

Billing and Disconnection

Hi Mtn<br> <br> I extremely upset about the way my mtn account was handled.Firstly i had endless issues with debit order date and my account went into arrears as the debt orders went off on the incorrect date.I have gone into cresta branch and clearwater mall numerous times to change my debit order date and no luck.Left with a sms saying my deit order date was changed and thats it.Secondly my account was cut off in January and i spoke to legal and made arrangements to pay and agreed that they must cancel the debit order and i will settle them in cash and today i recieved a letter from lawyers that i was handed over.My bill was R4220 in Jan and now my bill is sitting at R6030.This is insane that i was still billed yet the services was cancelled since January 2015.Was this interest?I dont know.<br> Surely their must be notes on my account of all the transactions and arrangements made with legal.I tried to call legal and their is no answer.Please help on this matter.I can't believe the customer service that i am recieving. I.I have a contract with vodacom and now i don't have a day of problems.<br> <br> Kurt Bowes

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jul 2015, 09:57
Official
Hello kurtj12,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the complaint has been forwarded to the Legal Department who will revert to you with feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards,
Peggy
REQ:***

Best regards,