ME
Mohammed E
1 reviews | Active since Jan 2014
29 Jul 2016, 07:28
Billing and debit orders
<p>Its been 5 months since I have changed banking details and I just cannot get MTN to update their system to collect my subcription via debit order from my new bank. Every month its the same story that everything will be sorted by the end of the month, but nothing happens. Then the SMS threats start coming through, which really ticks me off! Perhaps a threat from me to cancel the contract might help?</p>
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MTN South Africa's replyOfficial
29 Jul 2016, 11:44Good Day Mohammed
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply29 Jul 2016, 11:44
Official
Good Day Mohammed
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,