LM
Lesley M
1 reviews | Active since Jun 2015
30 Jun 2015, 07:55
Billing and Contract upgraded without my u
I have received my statement from Mtn to my surprise I was over billed then I phoned Customer care on 808 it then I was told that the billing was for the upgrade done on the 18th April of I don't know about. <br> Then I went to mtn Ghandi square They asked me to bring a copy of certified ID and avidavit which I handed but no feedback was given tome .<br> <br> All I want is for Mtn to refund me every cent that was debited from my account and cancel the upgrade on the *** because the contract is left with few month to end
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 09:38Hello Lesley19741,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Store where the upgrade was done for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Store where the upgrade was done for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jul 2015, 09:38
Official
Hello Lesley19741,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Store where the upgrade was done for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Store where the upgrade was done for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***